Customer Support Agent
New
5
5CACustomer Experience
Remote - Bosnia and Herzegovina; Remote - Georgia; Remote - Kosovo; Remote - North Macedonia; Remote - Serbia; Remote - Tunisia; Remote - TürkiyeFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- German (C1), English (B2)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Advanced German language proficiency (at least C1 level).
- Intermediate English language proficiency (at least B2 level).
- Interest in e-commerce, consumer electronics, and customer satisfaction.
- Fast learner with strong initiative and troubleshooting abilities.
- Dedicated, quiet home workspace.
- Internet speed of at least 15 Mb/s download and 15 Mb/s upload, with latency under 120 ms.
- Minimum 8 GB RAM.
- 64-bit Windows 11 (excluding S-mode) or macOS 13 or newer.
- Intel Core i5-8300H processor or equivalent/better.
- Smartphone with Android 10.0+ or iOS 16.0+ for two-factor authentication.
Responsibilities
- Serve as the first point of contact for customers via email, live chat, social media, and phone.
- Resolve customer inquiries calmly and professionally.
- Analyze and troubleshoot customer issues efficiently.
- Provide high-quality support for clients in entertainment electronics and e-commerce.
- Participate in guided training to develop support skills.
View Full Description & ApplyYou'll be redirected to the employer's site
