French / English Customer Support Agent
5
5CACustomer Support
You are located in Tunisia or Algeria.Full-Time
Salary not disclosed
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Job Details
- Languages
- French (C1 minimum) and English (B2 minimum).
- Required Skills
- TroubleshootingCustomer support
Requirements
- Located in Tunisia or Algeria.
- French language proficiency at C1 level minimum.
- English language proficiency at B2 level minimum.
- Dedicated quiet workspace in your residence.
- Internet speed of at least 15 Mb/s download and 15 Mb/s upload with latency under 120ms.
- Minimum 8 GB RAM.
- 64-bit Windows 11 (non-S mode) or macOS 13 or newer.
- Processor with CPU Mark 7368 or higher (8th Gen Intel or 2nd Gen Ryzen or above).
- Integrated graphics card.
- Smartphone for 2FA (Android 10.0+ or iOS 16.0+).
- Fast learner with initiative and strong troubleshooting ability.
- Interest in e-commerce, consumer electronics, and customer satisfaction.
Responsibilities
- Provide customer support via email, live chat, social media, and phone.
- Troubleshoot issues for multinational consumer electronics and e-commerce clients.
- Participate in assisted training to improve service quality.
- Help customers with issues when they need it most.
- Act as the front line for customer inquiries.
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