Background Verification Analyst (Spanish Speaking)
New
E
EntrataProperty Management Tech
United StatesFull-Time
Salary15.05 - 23.08 USD per hour
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Job Details
- Languages
- Spanish
- Required Skills
- Customer serviceGenerative AI
Requirements
- Fluency in Spanish and English for effective communication.
- Strong attention to detail and ability to work in a fast-paced environment.
- Quick adaptability to new processes and procedures.
- Excellent verbal and written communication skills.
- Ability to follow established rules and regulations.
- Professional attitude with the ability to collaborate effectively.
- Capability to manage and de-escalate high-stress conversations over the phone.
- Willingness to learn and accept coaching.
- Experience handling sensitive information preferred.
- Experience managing difficult conversations and delivering unfavorable decisions preferred.
- Experience in the multi-family housing industry preferred.
- Bachelor’s degree preferred.
Responsibilities
- Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
- Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
- Manage and respond to inquiries from clients and consumers via phone and email.
- Provide guidance to clients and consumers on the next steps in the screening process.
- Deliver accurate and timely updates on open tasks to relevant stakeholders.
- Assist peers and co-workers with workload management and problem resolution.
- Participate in ongoing training sessions and team meetings.
- Utilize company-approved GenAI tools to accelerate high-value deliverables.
- Audit AI outputs for factual accuracy and ensure no PII data is exposed.
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