Background Verification Analyst
New
E
EntrataProperty Management Technology
United StatesFull-Time
Salary15.05 - 23.08 USD per hour
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Job Details
- Required Skills
- Data AnalysisCustomer service
Requirements
- Strong attention to detail and ability to work in a fast-paced environment.
- Quick adaptability to new processes and procedures.
- Excellent verbal and written communication skills.
- Ability to follow established rules and regulations.
- Professional attitude with the ability to collaborate effectively.
- Capability to manage and de-escalate high-stress conversations over the phone.
- Willingness to learn and accept coaching.
- Experience handling sensitive information preferred.
- Previous experience managing difficult conversations and delivering unfavorable decisions preferred.
- Experience in the multi-family housing industry preferred.
- Bachelor’s degree preferred.
- Demonstrated ability to craft clear, context-rich prompts for AI tools.
Responsibilities
- Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
- Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
- Manage and respond to inquiries from clients and consumers via phone and email.
- Provide guidance to clients and consumers on the next steps in the screening process.
- Deliver accurate and timely updates on open tasks to relevant stakeholders.
- Assist peers and co-workers with workload management and problem resolution.
- Participate in ongoing training sessions and team meetings.
- Utilize company-approved GenAI tools to accelerate high-value deliverables.
- Exercise critical judgment as the 'Human-in-the-Loop' by auditing AI outputs for accuracy.
- Ensure no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
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