Spanish and English Speaking Customer Service Specialist
Q
QVC GroupRetail
United States; job seekers must reside in North Carolina or an approved QVC state to be considered.Full-TimeEntry
Salary$15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicable.
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Job Details
- Languages
- Spanish and English
- Experience
- 12 months or more
- Required Skills
- Problem SolvingCustomer service
Requirements
- 12 months or more of customer service experience.
- Fluency in Spanish and English.
- Ability to work a set full-time schedule, including weekends and holidays.
- Provide a distraction-free work-from-home environment.
- Own a Microsoft Windows 11 computer and required equipment meeting company specifications.
- Capable of troubleshooting technical problems independently.
- Ability to learn and work effectively in a virtual environment.
- Experience navigating multiple systems and screens simultaneously.
- Strong communication skills adaptable to a variety of customer styles.
Responsibilities
- Handle a high volume of inbound customer inquiries in Spanish and English.
- Assist customers with problem-solving, de-escalation, and personalized service.
- Promote and offer additional products on each customer interaction.
- Manage account tasks including confirming refunds, processing payments, placing orders, and analyzing account data.
- Navigate multiple systems and screens effectively while maintaining high-paced call volume.
- Report to an assigned Customer Service Supervisor.
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