Product Implementation Manager, iQueue for Surgical Clinics
New
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LeanTaaSHealthcare Software
AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WVFull-TimeMiddle
Salary$90,000 - $125,000 a year
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Job Details
- Experience
- 3-5 years
- Required Skills
- Project ManagementHTMLCSSJavascriptStakeholder managementChange Management
Requirements
- Bachelor's degree in health sciences, engineering, business administration, or related field (or equivalent years of experience)
- 3-5 years of customer-facing work experience in healthcare implementation
- Track record of applying strong quantitative and analytical skills in prior roles
- Experience with general software implementation processes
- Foundational knowledge of JavaScript, HTML, and/or CSS
- Understanding of healthcare IT systems and data
- Experience with project management and facilitating change management
- Exceptional communication, organizational, and stakeholder management skills
- Experience working with cross-functional teams (engineering, product, marketing)
- Strong problem-solving skills and a proactive approach to overcoming challenges
- Willingness and ability to travel up to 35-50% nationwide
Responsibilities
- Lead and independently manage customer implementations, from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact
- Leverage deep understanding of surgical case management and perioperative workflows to guide scheduling, staffing, and operating room assignment processes, identifying and addressing any workflow gaps
- Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue
- Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces, and customizing workflows, while documenting all specific requirements and changes
- Ensure prompt resolution of challenges while managing project progress and establishing post-implementation performance measurement
- Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience
- Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs), and recommend workflow enhancements, providing valuable product feedback based on customer needs
- Drive adoption by building strong relationships with practice leadership and staff and developing super users within customer organizations
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