Customer Support Specialist

This is a fully remote role that is based in Ukraine. Job applicant must reside in Ukraine., 15:30 to 24:00 (assumed local time)ContractEntry

SalaryCompetitive compensation with the potential to double within 1.5 years; top performers earn KPI-based bonuses.

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Job Details

Languages: Upper-Intermediate+ English (B2/C1)
Required Skills: Problem SolvingTime ManagementPrompt EngineeringData entryCustomer support

Upper-Intermediate+ English (B2/C1) proficiency.
Strong self-management, autonomy, and time-tracking skills.
Solution-first mindset with ability to research internal documentation and knowledge bases independently.
Ability to quickly absorb complex concepts and adapt to fast-paced environments.
Proficient computer skills with a rapid learning curve for software.
Genuine empathy and strong interpersonal skills.
Prior customer service or support experience is a major plus.
Hands-on experience using AI tools like ChatGPT or prompt engineering is a strong plus.

Assist in handling member inquiries (tickets) accurately and efficiently.
Actively leverage automation tools and AI software to speed up resolution times.
Assess the urgency of incoming requests to prioritize critical cases and manage escalations.
Conduct outbound calls to healthcare providers and members to schedule appointments and verify information.
Identify scheduling bottlenecks or workflow trends and suggest improvements.
Deliver high-standard service tailored to the US customer base.
Keep team leadership and members updated in real time regarding ticket progress and blockers.

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