Sr. Project Manager, Implementation
New
P
PetDeskVeterinary SaaS
United StatesFull-TimeSenior
Salary72,000 - 84,000 USD per year
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Job Details
- Experience
- 4+ years of experience managing complex, multi-stakeholder, multi-product implementations or similar customer-facing projects
- Required Skills
- Project ManagementCross-functional Team LeadershipStakeholder management
Requirements
- 4+ years of experience managing complex, multi-stakeholder, multi-product implementations or similar customer-facing projects.
- Hands-on experience using Klient PSA, Wrike, or another complex project management platform.
- Proven track record of delivering large-scale implementations and go-lives on schedule, ideally within 60 days.
- Strong cross-functional leadership skills with the ability to influence and drive accountability without direct authority.
- Excellent organizational and prioritization skills to manage 15-25 complex projects simultaneously.
- Strong written and verbal communication skills with experience leading virtual meetings.
- Ability to understand practice management software solutions and technical dependencies.
- Experience translating customer workflows into build specifications.
- Demonstrated experience using AI to build, streamline, or optimize processes.
- Ability to work in a "camera-on" virtual environment with a dedicated, quiet workspace and stable internet.
- Experience in veterinary or healthcare SaaS implementations is preferred.
- Working knowledge of VoIP/telephony technology and network requirements is a plus.
Responsibilities
- Lead end-to-end execution of large, multi-product implementations and complex onboarding projects.
- Lead customer project meetings, providing clear communication on progress, milestones, and responsibilities.
- Manage escalations and resolve blockers to prevent churn and ensure adherence to SLA targets.
- Translate customer priorities and clinic workflows into clear technical requirements for internal delivery teams.
- Partner with Build and Customer Enablement teams to facilitate solution configuration and training.
- Influence and coordinate across internal departments including AE, Strategic Account Management, and Support.
- Maintain accurate project information in PM tools and provide proactive status updates to stakeholders.
- Continuously improve implementation processes by leveraging AI and other productivity tools.
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