User Services IT Specialist
New
M
Military, Veterans and Diverse Job SeekersHigher Education
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingTroubleshootingTechnical support
Requirements
- Proven experience in a tier 1 technology support or helpdesk environment.
- Ability to provide courteous, responsive, and professional support to diverse stakeholders.
- Proficiency in managing work order systems and maintaining accurate documentation.
- Strong technical problem-solving skills with the ability to determine appropriate repair/replace solutions.
- Capacity to work collaboratively within a team and coordinate with other departments like HR.
- Commitment to maintaining and updating knowledge base documentation.
- Ability to represent the university positively to faculty, staff, students, and external vendors.
- Self-motivation to stay current with technology through continuous training and learning.
Responsibilities
- Provide quality tier 1 technology support to prospects, students, alumni, and employees via calls, emails, and work orders.
- Determine solutions to technical problems and recommend repair or replacement alternatives.
- Record accurate and timely information into the work order system according to established standards.
- Facilitate work orders for new hires, role changes, and terminations in collaboration with Human Resources.
- Prioritize work requests, monitor progress, and evaluate completed work to identify recurring issues.
- Update the knowledge base and communicate service outages or system changes to users.
- Maintain knowledge of university systems and provide problem-determination support.
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