Customer Service Associate
New
Z
Zoro.comECommerce
Chicago, Illinois, United States; Janesville, Wisconsin, United States, CDTFull-TimeEntry
Salary17.75 USD per hour
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Job Details
- Experience
- At least 1 year of Customer Service or related experience
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- At least 1 year of Customer Service or related experience, preferably in a fast-paced contact center environment.
- Excellent verbal and written communication skills.
- Proficiency in using customer service hardware and software, including CRM systems.
- Strong problem-solving, critical thinking, and decision-making abilities.
- High School diploma or equivalent.
- Ability to work assigned shift schedules: 12:30pm-9:00pm CDT (Mon-Fri) or 7:00am-3:30pm CDT (Tue-Sat).
- Ability to attend 8-week training sessions virtually, Monday-Friday, 8:00am-4:30pm CDT starting Nov 2, 2026.
- Ability to drive to the Janesville or Chicago office location for equipment pickup.
- Ability to perform 8 weeks of in-person training in the Janesville, WI office.
Responsibilities
- Provide exceptional customer service via phone by addressing inquiries and resolving complaints.
- Assist customers with placing orders, tracking shipments, processing returns, and managing account information.
- Develop a comprehensive understanding of process resources, products, and services to address customer questions effectively.
- Troubleshoot and resolve customer issues promptly, escalating complex matters when necessary.
- Maintain clear and professional communication with customers and internal teams.
- Adhere to company policies and quality standards.
- Accurately document customer interactions, inquiries, and resolutions in appropriate systems.
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