Level 1.5/2 IT Support Technician
E
Exclusively RemoteIT Support Services
United States, Monday-Friday 10am-6pm/11am-7pm ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 2 years experience in an MSP environment or similar IT organization; minimum 3 years experience with Active Directory, DNS, Office365, RMM, and PSA tools.
- Required Skills
- Networking
Requirements
- Minimum 2 years of experience in an MSP environment or similar IT organization.
- Minimum 3 years of experience working with Active Directory, DNS, and Office365.
- Minimum 3 years of experience working with RMM and PSA tools.
- Advanced understanding of operating systems, business applications, printing systems, network systems, network design, and server hardware.
- Ability to work effectively as part of a team.
- Bachelor's degree in computer science or related field preferred.
- A+ or MCSE certifications are a plus.
Responsibilities
- Handle escalated support from Level 1 technicians in a professional and timely manner.
- Support Microsoft core business applications, operating systems, Windows Server roles, and Microsoft 365.
- Provide technical support for WAN/LAN connectivity, routers, firewalls, and security.
- Implement and support VPN and Terminal Services remote access solutions.
- Maintain and review system documentation within ConnectWise.
- Monitor system performance to ensure availability and reliability.
- Communicate incident progress and updates to end users.
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