Technical Support Specialist
New
R
ResultantIT Consulting
United States, Eastern TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-3 years
- Required Skills
- SharePointQuickBooksNetworking
Requirements
- 1-3 years of experience as a Desktop Support Specialist or similar role.
- Excellent communication and customer service skills (written and oral).
- Ability to explain technical challenges to diverse backgrounds.
- Willingness to participate in on-call rotation and after-hours support.
- Proficiency with Active Directory, file permissions, and backups.
- Knowledge of networking concepts: Firewalls, Switches, DHCP, TCP/IP, DNS, VPN.
- Experience with Office 365, SharePoint, and QuickBooks.
- Experience in computer replacement and mobile device setup.
- Prior experience working for a Managed Service Provider (MSP) preferred.
Responsibilities
- Provide technical support to clients during weekend shifts.
- Escalate customer support requirements by communicating relevant information such as criticality and timeliness.
- Prepare desktops, laptops, and miscellaneous hardware for customers.
- Keep customer documentation up-to-date and accurate.
- Deliver assigned operational and project commitments to customers.
- Perform customer maintenance activities on behalf of the customer team.
- Monitor assigned alerts and respond appropriately.
- Work collaboratively with teams to meet client needs.
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