Software Support and Connectivity Specialist
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SonovaMedical Devices
United States – RemoteFull-TimeSenior
Salary$30 – $36 per hour. This role is also bonus eligible.
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Job Details
- Experience
- 5+ years of experience in a technical software support environment
- Required Skills
- Problem SolvingNetworkingTechnical support
Requirements
- High School diploma required
- Associate’s or Bachelor’s degree in IT, Software, or related field preferred
- 5+ years of experience in a technical software support environment
- Experience supporting high-tech or medical device products preferred
- Strong problem-solving and analytical skills
- Excellent communication and organizational abilities
- Ability to manage multiple priorities and work independently
- Knowledge of hearing aid fitting software, Noah applications, or networking is a plus
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required
Responsibilities
- Support customers through incoming software and connectivity support queues
- Handle escalations from Audiology Technical Support and Consumer Connectivity teams
- Provide support for Bluetooth and wireless accessory troubleshooting
- Conduct scheduled outbound calls to assist customers with technical issues
- Act as a subject matter expert for Sonova fitting software and Noah applications
- Collaborate with internal teams across technical support, marketing, and product teams
- Develop innovative solutions to improve customer and employee experience
- Participate in meetings and initiatives to support business growth
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