Solutions Architect - APAC

DrataSaaS Security Compliance

Remote - APAC, Availability required starting at 8:00 a.m. local time to support collaboration with North American teams.Full-TimeSenior

SalaryAUD $270,300 - AUD $318,000

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Job Details

8+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Implementation Manager, Customer Success Engineer, or similar role in B2B SaaS.
Demonstrated success leading complex, end-to-end enterprise implementations.
Customer-facing experience with excellent written and verbal communication skills; comfortable presenting, training, and debugging with both technical and executive audiences.
5+ years in security, compliance, GRC, or a related field is preferred.
Hands-on experience with AI-powered tools or platforms, ideally applied to compliance or GRC workflows.
Experience with cloud platforms such as AWS, GCP, or Azure.
Proficiency with REST APIs and JSON.
Scripting or development experience with technologies such as JavaScript, TypeScript, React, Python, Bash, Shell, or Unix.
Experience partnering cross-functionally with Sales, Sales Engineering, Customer Success, Product, Engineering, QA, and Security teams.
English fluency is required; additional regional languages are a plus.
Familiarity with APAC regulatory, data residency, or market requirements is a plus.

Own a portfolio of APAC enterprise customers as their primary technical point of contact.
Lead end-to-end implementations, including project plans, milestones, risk management, stakeholder coordination, configuration, testing, and launch readiness.
Build trusted relationships with senior customer stakeholders and translate business, security, and compliance requirements into scalable solutions.
Monitor customer health, usage, renewal risk, and expansion opportunities; partner with Customer Success to address risks proactively.
Configure and customize Drata, integrate customer systems, support data migrations, and troubleshoot complex technical issues.
Advise customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows.
Deliver training, workshops, QBR technical insights, documentation, and self-service guidance that increase customer adoption and independence.
Reduce engineering escalations by diagnosing issues, documenting platform behavior, and providing clear technical remediations.
Partner with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements.

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