Lead Research Advisor, Mid-Market
New
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DscoutUX Research
Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.Full-TimeSenior
SalaryA strong and competitive compensation package with a built-in bonus and equity program.
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Job Details
- Experience
- 2+ years experience in research or product design
- Required Skills
- Data AnalysisSalesforceProduct designStakeholder managementCustomer SuccessCRM
Requirements
- 2+ years experience in research or product design, ideally with exposure to a Customer Success, agency, or consulting model.
- Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value.
- BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience.
- Experience leading complex, high-impact research engagements for in-house or for clients across all phases of qualitative research.
- Excellent communication skills, both oral and written.
- Ability to work both collaboratively and independently.
- Strong critical thinking skills.
- Experience with CRM tools (e.g., Salesforce) for activity and account tracking.
- Flexible and eager to learn new things.
- Empathetic to others’ needs and circumstances.
- Highly organized, efficient, and detail-oriented.
Responsibilities
- Own a portfolio of mid-market accounts, driving adoption, retention, and expansion across the customer lifecycle.
- Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption.
- Proactively identify account risk (e.g., low adoption, contact turnover) and own the risk mitigation plan.
- Consult with customers to provide specific recommendations for their research designs on our software platform.
- Equip customers to derive insights from data using Dscout’s analysis tools.
- Collaborate with Research Advisors to deliver and execute customer research studies.
- Partner with our Sales & Renewal team to identify expansion opportunities and proactively mitigate risk of churn.
- Travel (up to 10%) for onsite customer visits to build relationships, train, and gather feedback.
- Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings.
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