Provider Success & Training Specialist
New
C
Cohere HealthHealthcare Technology
Location: United StatesFull-TimeMiddle
Salary65,000 - 82,000 USD per year
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Job Details
- Experience
- 3–5 years of experience in a customer service and/or client-facing role; 2+ years of experience designing and delivering training to client teams or end users.
- Required Skills
- JiraCustomer serviceSaaS
Requirements
- Bachelor's degree in Business, Communications, Education, or a related field.
- 3–5 years of experience in a customer service and/or client-facing role.
- 2+ years of experience designing and delivering training to client teams or end users.
- Background in instructional design, content writing, or training development.
- Technology platform or SaaS domain experience.
- Strong understanding of queue management concepts and reviewer workflows.
- Proven ability to deliver training to large groups, both in person and virtually.
- Excellent interpersonal, oral, and written communication skills.
- Solid understanding of LMS platforms.
- Experience with project management tools such as Jira and/or Monday.com.
Responsibilities
- Support the development and delivery of best-in-class live and digital training for client RN and MD reviewer teams focused on queue management workflows.
- Coordinate client onboarding training specific to queue management processes, reviewer workflows, and platform navigation.
- Build out and maintain training toolkits and LMS content to ensure scalability and consistency across client organizations.
- Develop engaging training materials tailored to each client's unique customizations, organizational structure, and internal team workflows.
- Deliver high-quality, professional webinars and demos remotely to client reviewer teams.
- Collaborate with internal teams (Delivery Solutions, Program Management, Provider Success) to gather information on workflow changes and translate them into effective training materials.
- Document and track client-specific workflow customizations to ensure training content remains aligned with each client's operating model.
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