Strategic Customer Success Manager - Spanish Speaking
New
S
SynthesiaB2B SaaS AI
You are based in Europe - can sit remote.Full-TimeMiddle
SalaryA competitive salary + stock options
Apply NowOpens the employer's application page
Job Details
- Languages
- You need to be fluent in Spanish and English
- Required Skills
- Stakeholder managementCustomer SuccessAccount ManagementRisk Management
Requirements
- Fluent in Spanish and English.
- Based in Europe.
- Customer-facing experience in Customer Success, Client Service, Account Management, Technical Account Management, or Implementation.
- Ideally experience in B2B SaaS.
- Proven track record in managing a book of business and KPIs.
- Experience in managing risk, forecasting, and identifying growth opportunities.
- Capability to engage in business-level and technical conversations at all organizational levels, including the C-suite.
- Ability to establish trusted advisor relationships.
Responsibilities
- Manage a book of business, including risk management, forecasting, and identifying growth opportunities.
- Establish trusted advisor relationships and ensure clients derive value from Synthesia products and services.
- Coordinate and lead regular client check-ins with senior stakeholder attendance.
- Onboard new clients and build key relationships during the initial months and beyond.
- Perform light video editing using the Synthesia platform.
- Ensure ROI and product value are clearly understood by enterprise clients.
- Work closely with sales to create a cohesive onboarding experience for new users.
View Full Description & ApplyYou'll be redirected to the employer's site
