Customer Onboarding & Success Manager
New
C
cinifyHealth-Tech
Remote-First (deutschlandweit)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German
- Required Skills
- Project ManagementSaaSAccount Management
Requirements
- Experience in customer-facing roles such as onboarding, implementation, Customer Success, account management, or project management.
- Ownership mentality with the ability to drive projects independently to completion.
- Strong technical affinity for IT infrastructure, databases, and system interfaces.
- Proven ability to work in a structured manner while managing multiple parallel projects.
- Excellent communication skills and enjoyment of direct customer interaction.
- Fluency in German is required due to the primary market focus.
- Nice-to-have: Experience in the outpatient healthcare market or with practice management systems (PVS).
- Nice-to-have: Experience in a SaaS or software company environment.
- Nice-to-have: Background in building and documenting business processes.
Responsibilities
- Manage new customer accounts post-contract signature, including conducting kickoffs and managing expectations.
- Coordinate the technical connection of practice systems with the data team and clinic IT departments.
- Act as the central point of contact for clients throughout the onboarding process.
- Oversee multiple onboarding projects simultaneously to ensure timely project delivery.
- Refine and standardize onboarding processes using automation and AI tools.
- Contribute to the strategic development of the Customer Success department and long-term client support models.
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