Customer Success Manager
New
P
PropellerB2B SaaS
Germany, the Netherlands, the UK or Spain, Must be comfortable collaborating across time zones.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in English plus at least one of French, German, Italian, or Spanish.
- Required Skills
- SalesforceCustomer SuccessHubSpotAccount Management
Requirements
- Fluent in English plus at least one of: French, German, Italian, or Spanish.
- Based in Germany, the Netherlands, the UK or Spain.
- Proven experience managing a customer portfolio across the full lifecycle.
- Experience working with a technical B2B SaaS product or in a similarly technical B2B environment.
- Comfortable working remotely and collaborating across countries and teams.
- Flexibility and availability to travel for customer needs, customer events, and all EU meetups.
- Familiarity with HubSpot, Gainsight, or Salesforce (Nice to have).
- Experience in construction, mining, or aggregates (Nice to have).
Responsibilities
- Manage onboarding, adoption, success planning, renewal, and expansion for a portfolio of EMEA customers.
- Ensure customers gain meaningful value from the platform and support ongoing health.
- Drive sustainable net expansion through retention and upsell opportunities.
- Build trusted relationships and deepen connections with key decision-makers.
- Conduct business reviews to track progress and align on next steps.
- Provide customer insights to Product, Engineering, and Support teams to improve the user experience.
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