CX Strategy Manager, AI Transformation
New
S
SamsaraIoT, Physical Operations
Remote position open to candidates residing in Canada and the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro AreaFull-TimeManager
Salary$106,802 — $161,550 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceProduct OperationsLangChainProcess improvement
Requirements
- 5+ years of experience in operations, business analysis, process improvement, product operations, or a similar hybrid builder/operator role.
- Demonstrated hands-on experience building with AI tools (prompt engineering, LLM-based workflows).
- Experience with agent frameworks (e.g., LangChain, CrewAI).
- Experience with low-code/no-code automation platforms (e.g., Zapier, Make, Retool).
- Strong workflow and process analysis skills to identify high-leverage automation opportunities.
- Ability to prototype quickly with incomplete requirements and iterate based on feedback.
- Strong stakeholder management and communication skills with the ability to drive adoption among non-technical users.
- Comfortable managing multiple projects simultaneously in a fast-paced environment.
- Ability to travel to customer sites once a quarter (1-2 days per trip).
Responsibilities
- Build a world-class customer listening infrastructure and lead Voice of Customer (VoC) programs.
- Partner with Support, Customer Success, and Sales stakeholders to identify and prioritize AI automation opportunities.
- Rapidly prototype AI-powered solutions using LLMs, agent frameworks, and low-code/no-code platforms.
- Collaborate with engineering teams to translate prototypes into production-grade builds and define technical requirements.
- Analyze productivity, efficiency, or ROI impact post-launch.
- Act as an AI thought leader by staying current on industry trends and emerging customer intelligence technologies.
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