Operations Service Specialist
New
P
ProofLegal Tech
Remote - Western United States - Mountain or Pacific time zone, 9am-5pm Mountain or Pacific timeFull-TimeMiddle
Salary$37,440 - $45,760 paid on an hourly basis, eligible for overtime earnings.
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Job Details
- Experience
- 1+ years
- Required Skills
- Time ManagementCustomer support
Requirements
- 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy).
- Accustomed to documenting your work as you go and communicating with a cross-functional audience.
- Strong collaboration and partner management skills, specifically building trust-based relationships with independent contractor server partners.
- Strong time management, organization, communication, and administrative skills.
- Ability to prioritize and execute on multiple projects within stated deadlines.
- Experience with high volume work load.
- Experience in legal and/or real estate background preferred.
- Ability to work a full 8 hours (excluding lunch) per workday (9am-5pm Mountain or Pacific time).
Responsibilities
- Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service.
- Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements.
- Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements.
- Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform.
- Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement.
- Identify, solve, and escalate platform issues and opportunities.
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