Bilingual Call Center Provider Technical Support Agent
New
G
Gainwell TechnologiesHealthcare
United StatesFull-TimeMiddle
Salary50,000 - 55,000 USD per year
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Job Details
- Languages
- English and Spanish
- Experience
- Four or more years of customer service, call center, or other telephone experience.
- Required Skills
- Customer serviceTroubleshootingData entryTechnical support
Requirements
- Fluent in English and Spanish with the ability to communicate effectively in both languages.
- Four or more years of customer service, call center, or other telephone experience.
- Strong customer service, communication, and problem-solving skills.
- Comfortable using computers, navigating multiple systems, and learning new applications.
- Ability to work in a fast-paced call center environment.
- Ability to manage multiple tasks.
- Ability to accurately document customer interactions.
Responsibilities
- Answer incoming calls from healthcare providers and provide customer service and support in English and Spanish.
- Help providers access and navigate the Provider Portal, including account setup, passwords, login issues, and other basic support.
- Assist with questions related to claims, eligibility, payments, authorizations, and other information available through the portal.
- Research and troubleshoot provider questions using available systems and resources.
- Accurately document customer interactions and resolutions while following established customer service, quality, privacy, and security procedures.
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