Bilingual Customer Service & Technical Support Representative
New
A
AV Staffing SolutionsCustomer Service
United States, ETPart-TimeEntry
Salary$17–18/hour + Overtime
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent Spanish and English (spoken and written)
- Experience
- At least one year of customer service experience
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- Fluent in Spanish and English (spoken and written).
- At least one year of customer service experience (call center experience preferred).
- Strong communication, multitasking, and problem-solving skills.
- Comfortable navigating multiple computer applications while assisting customers.
- Patient, professional, and calm when working with customers.
- Must reside in New York or Florida.
- Updated Windows PC or Mac computer.
- Hardwired internet connection with a minimum download speed of 300 Mbps.
- Quiet, professional workspace free from distractions.
Responsibilities
- Provide outstanding customer support via phone and chat in Spanish and English.
- Greet customers, verify account information, listen carefully, and demonstrate empathy.
- Assist customers with account questions, service inquiries, and basic troubleshooting.
- Troubleshoot internet, Wi-Fi, and basic device issues.
- Document customer interactions accurately using internal systems.
- Escalate more complex issues to the appropriate team when needed.
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