Technical Customer Service Representative
New
V
VIPdesk ConnectCustomer Service
Remote - USAFull-TimeEntry
Salary16 USD per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- AndroidCustomer serviceiOSTroubleshootingTechnical support
Requirements
- 1+ years of demonstrated customer service experience.
- High school diploma or equivalent.
- Technical proficiency in problem-solving and troubleshooting.
- Working knowledge of desktop platforms and mobile devices.
- Effective written and verbal communication skills.
- Ability to adapt style to customer demographics.
- Detail-oriented with a focus on quality and accuracy.
- Home-office environment with internet connection, USB wired headset, dual monitors, router, modem, webcam, and compliant computer system.
- Must currently reside in AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI.
- Experience in a virtual contact center environment (preferred).
- Experience troubleshooting apps on iOS and Android platforms (preferred).
Responsibilities
- Handle customer requests and interactions via phone, chat, and email with the phone as the primary channel.
- Represent client brands with professionalism, positive energy, and genuine empathy.
- Utilize critical thinking to troubleshoot product issues, diagnose problems, and assist with device installation, app setup, and configuration.
- Manage network connectivity and device configuration issues, escalating complex problems when necessary.
- Attend required training to remain current on brand products, services, processes, and policies.
- Meet performance metrics including Customer Satisfaction (CSAT), average handle time, quality, and productivity.
- Accurately document all customer interaction details.
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