- Handle customer requests and interactions via phone, chat, and email with the phone as the primary channel.
- Represent client brands with professionalism, positive energy, and genuine empathy.
- Utilize critical thinking to troubleshoot product issues, diagnose problems, and assist with device installation, app setup, and configuration.
- Manage network connectivity and device configuration issues, escalating complex problems when necessary.
- Attend required training to remain current on brand products, services, processes, and policies.
- Meet performance metrics including Customer Satisfaction (CSAT), average handle time, quality, and productivity.
- Accurately document all customer interaction details.
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