Renewal Coordinator
L
Level AICustomer Success
India (Remote), EST(3:30 AM IST)Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- DocumentationGoogle WorkspaceProcess improvement
Requirements
- 1–3 years of experience in a customer-facing role (e.g., inside sales, customer support, or account coordination).
- Familiarity with SaaS contracts and standard commercial terms.
- Strong attention to detail and ability to manage concurrent renewal timelines.
- Action-oriented mindset with the ability to coordinate across functional teams.
- Strong written and verbal communication skills.
- Proficiency in Salesforce CRM.
- Working knowledge of Google Workspace.
- Good judgment regarding independent problem-solving vs. escalation.
- Curiosity about AI tools and a desire to learn the Level AI platform.
Responsibilities
- Own the renewal calendar and drive the timeline, surfacing upcoming renewals to Account Management 90–120 days in advance.
- Build internal renewal planning kits, including contract details, usage data, and renewal needs.
- Schedule and lead internal planning sessions to review renewal status and upsell opportunities.
- Prepare renewal and upsell order forms in coordination with Legal and Revenue Operations.
- Maintain accurate renewal and upsell forecasts and data integrity within Salesforce.
- Identify and document opportunities to improve renewal processes, including integrating AI tools.
- Support tracking and status reporting for renewal opportunities managed by partners.
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