Customer Success Manager, SLED
New
K
Keeper SecurityCybersecurity Software
Remote, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- CybersecuritySalesforceCustomer SuccessAccount Management
Requirements
- 1+ years of experience in full cycle SaaS sales or Customer Success Management with a focus on upselling and expansion.
- 1+ years of SLED sales experience within software or tech sales.
- Strong technical knowledge of software integrations, implementation, onboarding, and support.
- Experience working with and selling to Enterprise organizations, C-level Executives, IT, and Cyber Security Executives.
- Working knowledge of Salesforce.
- Demonstrated ability to manage multiple priorities with strict attention to detail.
- Strong communication and interpersonal skills, both written and verbal.
- Undergraduate degree preferred (BA/BS).
- Experience in IAM industry is a plus.
- Familiarity with FedRAMP, GovCloud, and/or classified networks is a plus.
Responsibilities
- Manage a portfolio of assigned SLED customer accounts to deliver consistent value across the entire lifecycle.
- Carry a revenue quota to meet or exceed sales targets within assigned accounts.
- Negotiate contract renewals, cross-sells, and upsells with clients.
- Conduct quarterly business reviews to establish business and technical goals and review product usage.
- Advise customers on best practices for securing and protecting their business against password-related breaches.
- Collaborate with internal teams to troubleshoot challenges and resolve customer issues.
- Drive customer advocacy in the form of references, referrals, and case studies.
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