Customer Solutions Specialist (Second Shift)
New
A
AWeberMarketing Software
Remote in the United States... hiring for remote team members in the following states: DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA., 1PM-10PM ETFull-Time
Salary not disclosed
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Job Details
- Required Skills
- TroubleshootingCustomer support
Requirements
- Available to work Second Shift (1PM-10PM ET).
- Available to work variable days, including some weekend days.
- Exceptional communication skills.
- Ability to build and nurture customer relationships.
- Ability to take initiative and proactively educate customers.
- Knowledge of marketing technologies (social media, landing pages, or email platforms) is a plus.
- Proven leadership qualities with a passion for customer success.
Responsibilities
- Offer support over multiple channels, including livechat, email, phone, and social media platforms.
- Troubleshoot issues and provide product education to customers.
- Relay marketing best practices to help customers grow their businesses.
- Collaborate with team members on special projects to improve customer experience.
- Proactively educate customers on best practices and suggest product feature improvements.
- Advocate for process enhancements within the CS department.
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