National Account Manager
S
Slip RoboticsRobotic Automation
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementHubSpotAccount ManagementCRM
Requirements
- Bachelor's degree in engineering, business, or a related field, or equivalent experience.
- Experience managing multiple customer accounts in industrial, logistics, or technology environments.
- Track record of growing accounts rather than simply maintaining them.
- Demonstrated ability to prospect and generate net-new opportunities within an existing account base.
- Strong understanding of warehouse, manufacturing, dock operations, or shipping logistics.
- Experience supporting or deploying robotics, automation, or engineering solutions in customer environments.
- Strong project management capabilities and ability to coordinate complex technical initiatives.
- Excellent communication skills with technical, operational, and executive audiences.
- CRM discipline, with HubSpot experience preferred.
- Ability to travel up to 50%.
Responsibilities
- Own the commercial relationship and overall success of assigned customer accounts.
- Proactively prospect for new opportunities within assigned accounts in support of the company's land-and-expand strategy.
- Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments.
- Own renewal strategy for your book of business, including multi-year commitments.
- Lead customer engagements across the contract lifecycle, including deployment coordination and training.
- Serve as the primary point of contact and trusted advisor for customers.
- Monitor account health and performance KPIs to address risks and identify growth opportunities.
- Partner with Service Delivery, Product, and Engineering to ensure successful project delivery.
- Analyze customer workflows to recommend improvements and surface new expansion opportunities.
- Maintain relationships across customer organizations, from operational teams to executive stakeholders.
- Manage account activity in HubSpot, including pipeline data and key interactions.
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