- Own the commercial relationship and overall success of assigned customer accounts.
- Proactively prospect for new opportunities within assigned accounts in support of the company's land-and-expand strategy.
- Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments.
- Own renewal strategy for your book of business, including multi-year commitments.
- Lead customer engagements across the contract lifecycle, including deployment coordination and training.
- Serve as the primary point of contact and trusted advisor for customers.
- Monitor account health and performance KPIs to address risks and identify growth opportunities.
- Partner with Service Delivery, Product, and Engineering to ensure successful project delivery.
- Analyze customer workflows to recommend improvements and surface new expansion opportunities.
- Maintain relationships across customer organizations, from operational teams to executive stakeholders.
- Manage account activity in HubSpot, including pipeline data and key interactions.
Project ManagementAccount ManagementCRM+1 more