Technical Support Engineer
New
P
PressableWordPress Hosting
We are currently looking for candidates in Latin America only.Full-TimeMiddle
Salary25,000 - 40,000 USD per year
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Job Details
- Required Skills
- PHPGitHTMLCSSJavascriptGrafanaWordPress
Requirements
- Expert-level knowledge of WordPress, its inner workings, community, and use cases.
- Proven experience troubleshooting WordPress performance bottlenecks such as slow queries, caching, and admin-ajax issues.
- Experience using monitoring/diagnostic tools like Grafana for performance and security investigation.
- Strong understanding of web technologies including HTTP, cookies, headers, CSP, HSTS, and CORS.
- Proficiency in web technologies including HTML, JavaScript, CSS, and Git.
- Proven ability to solve technical issues directly within PHP code.
- Strong understanding of WordPress security, indicators of compromise, and threat escalation.
- Ability to effectively leverage browser developer tools.
- Fluency in utilizing AI tools for log analysis and performance diagnostics.
- Excellent communication skills suitable for technical and non-technical audiences.
- Self-driven work ethic with a focus on initiative and task completion.
Responsibilities
- Respond to existing and potential customer inquiries via live chats and email-based tickets.
- Investigate technical WordPress and platform-related issues for high-touch enterprise clients and agencies.
- Execute advanced troubleshooting for performance bottlenecks including slow queries, caching, and excessive admin-ajax usage.
- Utilize monitoring tools like Grafana to analyze performance trends and identify security threats.
- Collaborate with cross-functional teams across Pressable and Automattic to improve site performance and security.
- Share technical knowledge and teach other team members.
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