Product Support T2 Engineer
New
C
Cato NetworksCloud Networking Security
This REMOTE position is open to candidates based in the United States.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SaaSNetworking
Requirements
- Proven experience as a Support Engineer in web, network, or information security companies.
- Strong technical background with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
- Demonstrated troubleshooting abilities and passion for solving complex technical problems in production environments.
- Experience working with Cloud or SaaS technology providers.
- Familiarity with VPNs, IPSec, and security protocols and standards.
- Excellent oral and written communication skills with a customer-centric mindset.
- Ability to adapt and manage multiple simultaneous projects in a rapidly changing environment.
- Experience working effectively in a globally dispersed, cross-cultural team.
Responsibilities
- Own and manage customer issues and see problems through to resolution, including troubleshooting and identifying solutions.
- Mentor support engineers across the Cato Support Organization.
- Contribute to knowledge articles on an ongoing basis.
- Act as a customer advocate working directly with engineering, CS/PS, and Product Management on customer issues.
- Serve as a focal point for customer needs, deeply understanding their business and aligning it with Cato's solution.
- Track and monitor customer status, identifying areas of concern and growth opportunities.
- Participate in building, improving, and expanding Cato’s Global Support Services.
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