Platform Operations Specialist (LATAM)
New
T
TheSoul GroupDigital Media
Brazil. Chile. Argentina. Colombia. Mexico. UruguayContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Content managementMicrosoft ExcelGoogle Sheets
Requirements
- 3+ years of experience in platform operations, creator operations, social media operations, or a similar role.
- Strong knowledge of Facebook/Meta and YouTube, including account setup, permissions, monetization, and payouts.
- Experience investigating payout issues, demonetization, account restrictions, and platform errors.
- Strong troubleshooting and problem-solving skills.
- Comfortable working with Excel or Google Sheets for reconciliation and reporting.
- Strong attention to detail, especially when working with revenue and payment data.
- Able to manage multiple cases at once and follow issues through to resolution.
- Clear written and verbal English.
- Experience in a creator, media, MCN, or social media company is a plus.
- Proficiency and knowledge of AI tools is a plus.
Responsibilities
- Monitor Facebook and YouTube performance metrics including revenue, reach, and monetization efficiency.
- Act as internal subject-matter expert on Meta and YouTube platform policies, algorithm changes, and monetization programs.
- Manage end-to-end operational onboarding for creators, including account configuration and payment setup.
- Oversee payout processes, reconcile platform earnings against financial data, and investigate payment discrepancies.
- Troubleshoot account access, permissions, and configuration issues.
- Resolve demonetization, payment holds, and platform restriction cases through investigation and appeals.
- Maintain documentation, including onboarding checklists, incident logs, and SOPs.
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