Sales Development Operations Specialist
New
P
PlanfulB2B SaaS
Remote, North AmericaFull-TimeMiddle
Salary$100,000–$120,000 base per year plus annual bonus
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforce
Requirements
- 2+ years in revenue operations, sales operations, or sales development operations in a B2B SaaS environment.
- Hands-on experience with Salesforce and sales engagement platforms (Outreach, Salesloft, or similar).
- Experience with dialer tools (Orum or similar) and enrichment/signal tools (ZoomInfo, UserGems, Clay, or similar).
- Strong reporting and analysis skills with the ability to explain funnel metrics.
- A service-oriented mindset with the ability to troubleshoot and resolve root causes.
- Ability to translate business needs into clear technical requirements.
- High ownership and systems-thinking ability to automate manual processes.
- Ability to communicate clearly with technical and non-technical stakeholders.
- Familiarity with AI/LLM tools, APIs, webhooks, or automation platforms (Zapier, Make, Workato) is a plus.
- Prior SDR or sales experience is a plus.
Responsibilities
- Manage SDR list building by identifying target accounts based on ICP.
- Evaluate and refine prospecting programs to optimize performance and investment.
- Build and maintain efficiency reporting to track key SDR funnel metrics.
- Calculate and model SDR capacity based on lead/account volume.
- Provide technical support and provisioning for tools including Orum, Outreach, ZoomInfo, and UserGems.
- Translate business requirements into technical solutions in partnership with Business Operations.
- Identify and close data and enrichment gaps to drive workflow efficiencies.
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