Enterprise Relationship Manager (ERM)
New
B
BlackCloakCybersecurity
United StatesFull-TimeMiddle
Salary90,000 - 100,000 USD per year
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Job Details
- Experience
- Two or more years
- Required Skills
- CybersecurityData AnalysisCustomer SuccessAccount ManagementCRM
Requirements
- Two or more years of experience in a customer success or account management role.
- Experience working with enterprise-level clients preferred.
- Bachelor's degree in a relevant field; advanced degree is a plus.
- Familiarity with cybersecurity and privacy concepts.
- Strong communication and interpersonal skills.
- Ability to gather and interpret client information.
- Strong organizational and time management skills.
- Ability to work with independence and motivation to deliver results.
- Willingness to travel to meet with clients when necessary.
Responsibilities
- Build and maintain relationships with enterprise clients to support their cybersecurity efforts.
- Partner with Sales, Delivery, and Security teams to ensure seamless onboarding and implementation.
- Provide ongoing support to ensure clients realize value from services.
- Monitor accounts to identify issues early and recommend solutions.
- Gather and communicate client feedback to internal product teams.
- Track activity and analyze data within the CRM to identify trends.
- Support key metrics including Net Revenue Retention (NRR), logo retention, and utilization.
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