Technical Support Specialist
New
W
Weekday AISaaS, Web Technology
India, Participate in global support coverage and collaborate with team members across different regions and time zones.Full-TimeMiddle
Salary200,000 - 600,000 INR per year
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Job Details
- Experience
- 1+ years
- Required Skills
- GitHTMLCSSJavascriptNext.jsReactSaaSTechnical support
Requirements
- 1+ years of experience in a customer-facing role, preferably within SaaS, developer tools, or a technical environment.
- Foundational understanding of HTML, CSS, and JavaScript.
- Familiarity with Git workflows, including branching, commits, pull requests, and version control.
- Ability to read and understand build logs, error messages, and deployment issues.
- Understanding of DNS concepts and record types (A, CNAME, TXT, MX).
- Exposure to at least one modern web framework (React, Next.js, Astro, Vue, Nuxt, or SvelteKit).
- Strong troubleshooting and problem-solving instincts.
- Excellent written communication skills.
- Comfortable using AI-assisted tools for investigation and triage.
- Strong documentation habits.
Responsibilities
- Provide frontline technical support through email, web forms, Slack, and other customer communication channels.
- Resolve customer issues related to account access, billing, DNS, SSL, custom domain configuration, and build deployment.
- Diagnose technical issues using logs, documentation, and troubleshooting tools.
- Use AI-assisted triage and automation tools for ticket management.
- Escalate issues to senior teams with detailed context.
- Document findings and maintain internal troubleshooting guides and operational playbooks.
- Identify recurring customer issues and recommend improvements to documentation and product experiences.
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