Technical Support IV Agentic
J
JobgetherHosting Infrastructure
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Node.jsNext.jsRESTful APIsLinuxNetworkingTechnical support
Requirements
- Deep hands-on experience with Linux system administration, particularly AlmaLinux, CentOS, or comparable Linux distributions.
- Strong understanding of web hosting infrastructure, including DNS, networking, security, system administration, and performance tuning.
- Practical experience supporting modern development stacks and developer workflows, particularly Node.js and Next.js.
- Strong troubleshooting and problem-solving abilities across operating systems, applications, networks, and hosting infrastructure.
- Familiarity with containers, APIs, and modern application architectures.
- Ability to investigate complex technical problems independently and develop solutions without established procedures.
- Strong customer-facing and interpersonal communication skills.
- Demonstrated ability to work effectively with engineering, product, and support teams.
- Experience mentoring or providing technical guidance to other support engineers.
- Proactive mindset focused on identifying recurring issues, improving processes, and creating documentation.
Responsibilities
- Own and resolve the most complex technical escalations across VPS, dedicated hosting, and advanced hosting environments.
- Troubleshoot sophisticated Linux system issues including performance, networking, system configuration, and infrastructure problems.
- Support modern development stacks and customer workloads including Node.js, Next.js, and containerized applications.
- Work closely with Product and Engineering teams on emerging platforms, automation, and agentic hosting capabilities.
- Act as the primary technical escalation point for Tier 3 support teams, providing advanced troubleshooting guidance.
- Mentor and coach support engineers by sharing technical knowledge and effective troubleshooting practices.
- Identify recurring customer issues to drive systemic fixes, automation opportunities, or product improvements.
- Create and maintain internal technical documentation, troubleshooting guides, and new support procedures.
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