Customer Success Partner
New
J
JobgetherHealthcare
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft ExcelNegotiationPowerPointAccount ManagementActive listeningRelationship management
Requirements
- Bachelor’s degree or equivalent professional experience.
- 2+ years of experience in a client-facing role such as customer success, account management, or sales.
- Demonstrated experience in consultative selling, account expansion, cross-selling, upselling, and new business development.
- Strong client-focus and relationship-building skills.
- Excellent negotiation and active listening skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Intermediate experience with Salesforce.
- Comfort working with technology and software systems.
- Strong organizational skills and ability to work under strict deadlines.
Responsibilities
- Partner with a Strategic Customer Success Partner to manage and grow a portfolio of top strategic healthcare accounts.
- Implement and manage customer background screening programs aligned with business objectives.
- Develop long-term customer agreements and renewal strategies to protect and expand revenue.
- Create and execute strategic account plans to guide revenue growth, retention, and service excellence.
- Build multi-level relationships with key decision-makers to strengthen loyalty and reduce risk.
- Act as a liaison between customers, internal departments, and external partners to resolve issues.
- Manage customer interactions in Salesforce and conduct regular business reviews.
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