Customer Success Analyst
New
J
JobgetherCustomer Success
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelCustomer SuccessPowerPointAccount ManagementCRM
Requirements
- Bachelor’s degree or equivalent relevant professional experience.
- At least 3 years of experience in a customer-facing role supporting external customers or enterprise accounts.
- Strong analytical, critical-thinking, and problem-solving abilities, with the capacity to turn data and customer information into actionable insights.
- Excellent communication and relationship-building skills, with the ability to collaborate effectively across multiple teams and stakeholder groups.
- Experience working with Salesforce, Siebel, or a comparable CRM platform.
- Strong proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word.
- Highly organized and detail-oriented, with the ability to manage multiple priorities, deadlines, customer requests, and competing responsibilities in a fast-paced environment.
- Proactive mindset, strong sense of ownership, adaptability, and a commitment to delivering high-quality customer outcomes.
Responsibilities
- Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities, customer initiatives, and strategic priorities.
- Analyze customer and operational data to identify trends, opportunities, service gaps, and areas for improvement.
- Prepare and deliver customer reports, operational insights, and performance updates while helping ensure service commitments are consistently met.
- Manage Salesforce cases and customer support requests by providing timely updates, coordinating resolutions, and maintaining clear communication with stakeholders.
- Maintain accurate client documentation, operational guidelines, partnership records, and other account-related information.
- Support customer onboarding, requests, escalations, quality assurance activities, and other initiatives designed to improve the customer experience.
- Gather and communicate customer feedback while collaborating with internal teams to enhance processes, products, services, reporting, customer satisfaction, and overall business performance.
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