Customer Retention Specialist
New
R
Remote RecruitmentCustomer Retention
South Africa, 09:00–17:00 UK time (11:00–19:00 SAST), Monday to FridayFull-Time
Salary29,000 - 32,000 ZAR per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong spoken and written English
- Required Skills
- Data AnalysisSalesforceNegotiationCustomer SuccessHubSpotAccount Management
Requirements
- Experience in retention, account management, customer success or sales
- Confident negotiating and handling objections
- Experience with a CRM such as HubSpot or Salesforce
- Ability to read account data and spot risk signals
- Strong spoken and written English
- Experience in subscription or SaaS retention (nice to have)
- Familiarity with churn reporting and cohort analysis (nice to have)
- Experience with UK consumer or B2B accounts (nice to have)
Responsibilities
- Contact at-risk and cancelling customers to understand and resolve issues
- Negotiate retention offers within agreed commercial limits
- Run win-back campaigns on lapsed accounts
- Log cancellation reasons and report churn drivers
- Work with support and account teams to fix recurring causes
View Full Description & ApplyYou'll be redirected to the employer's site
