Program Manager, Business Operations

New

Maleda TechTrust Defense

Remote (within the U.S.)ContractMiddle

Salary102 - 117 USD per hour

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Job Details

6-8+ years of experience in program management, business operations, or a highly cross-functional intake/operations role.
Demonstrated ability to build alignment and drive process change without formal authority.
Hands-on experience building and maintaining intake, triage, or workflow systems (e.g., Airtable, Asana, Jira).
Strong analytical skills with the ability to work with volume, throughput, and SLA data.
Proven ability to manage complex, multi-phase work-streams with competing deadlines.
Strong proficiency with Google Suite (Docs, Sheets, Slides), including templates and lightweight automation.
Excellent written and verbal communication skills.
Highly organized self-starter with a bias toward documentation.
Bachelor's degree in a relevant field or equivalent work experience.
Comfort with multi-level tracking, field logic, and reporting views within workflow tools (preferred).

Own and operate a single, unified intake point for all incoming requests, initiative submissions, and cross-functional asks.
Drive alignment across sub-functions to consolidate fragmented intake processes into one unified system.
Triage and qualify every inbound submission, flag duplicates and gaps, and package well-scoped submissions.
Define and maintain intake standards, SLAs, and qualification criteria.
Own the outbound submission process to other teams, tracking and following through from request to resolution.
Serve as the primary point of contact and relationship owner with key partner teams.
Track status and commitments on every outbound ask, escalating stalled requests for leadership visibility.
Build and maintain reporting on intake volume, request types, turnaround time, and bottlenecks.

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