Operational Excellence Program Manager
New
J
JobgetherOperations
Based in United StatesFull-TimeSenior
Salary$83,500–$115,500 USD
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementSQLData AnalysisMicrosoft ExcelStakeholder managementLooker
Requirements
- 8+ years of experience in Operational Excellence, process improvement, business process management, or a similar discipline.
- Lean Six Sigma Green Belt certification required; Black Belt certification preferred.
- Strong data management and analytical skills, with proficiency in SQL, Looker, and Excel.
- Ability to analyze operational data and translate findings into actionable business insights.
- Proven experience leading multiple end-to-end projects concurrently and delivering measurable operational improvements.
- Strong understanding and practical application of continuous improvement methodologies.
- Excellent stakeholder management and communication skills.
- Demonstrated ability to influence peers, motivate teams, and build productive relationships across functions.
- Strong adaptability and prioritization skills.
- Structured, collaborative, and results-oriented approach to problem-solving.
Responsibilities
- Lead Operational Excellence and process improvement projects across Client Operations, identifying opportunities to reduce waste, increase efficiency, improve quality, and strengthen business processes.
- Build strong cross-functional relationships to drive collaboration, alignment, and effective execution across teams and stakeholders.
- Use operational data, stakeholder input, and business strategy to evaluate opportunities and make balanced, data-driven decisions.
- Identify and implement process improvement layers, standardization opportunities, and optimization strategies that improve operational performance.
- Incorporate customer and frontline agent feedback into problem definition and solution design.
- Lead multiple projects from initial problem identification through implementation and measurement.
- Mentor colleagues on continuous improvement methodologies, tools, and structured problem-solving practices.
- Deliver presentations, training sessions, project updates, and recommendations to stakeholders and management.
- Foster a continuous improvement culture built around structured problem-solving, data-driven decision-making, and accountability.
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