- Serve as the primary Salesforce administrator, owning configuration, data integrity, user support, platform optimization, and alignment of Salesforce data models, workflows, automation, and reporting with business processes.
- Design, document, and continuously improve commercial processes and workflows across media, entertainment, and IP businesses.
- Own operational workflows for business opportunities, agreements, contracts, and related Salesforce records, partnering with Legal to improve contract review, approvals, execution, and post-execution tracking.
- Manage and optimize integrations between Salesforce and related tools, including DocuSign, ensuring accurate data across systems.
- Partner with senior leadership to identify operational bottlenecks, prioritize improvements, and implement scalable systems-based solutions.
- Translate business requirements into prioritized specifications, implementation plans, testing criteria, and rollout documentation.
- Validate system functionality and business requirements during implementation and support successful adoption of new capabilities.
- Define reporting and dashboard requirements for opportunities, agreements, contracts, approvals, execution status, and commercial performance.
- Develop user documentation, training materials, governance standards, and best practices to drive Salesforce adoption, data quality, and operational compliance.
- Support AI-enabled initiatives by defining use cases, documenting requirements, and helping operationalize AI-powered workflows.
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