CX Qualtrics Analyst
New
A
AretumFederal Consulting
This is a remote positionFull-TimeMiddle
Salary90,000 - 110,000 USD per year
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Job Details
- Experience
- 5 - 7 years
- Required Skills
- Data AnalysisData visualizationStakeholder management
Requirements
- BS/BA degree or equivalent combination of education and experience.
- 5-7 years of relevant experience in customer experience, service design, or organizational improvement.
- Experience supporting initiatives in a government, consulting, or large enterprise environment.
- Proficiency with Qualtrics for survey programming and data insights.
- Experience using customer experience research and performance data to influence strategy.
- Familiarity with journey mapping platforms and data visualization tools.
- Ability to obtain and maintain a Public Trust or Suitability Determination.
- Ability to travel occasionally (less than 10%) for project needs or collaboration.
Responsibilities
- Establish, manage, and execute the CB Survey Request process.
- Lead day-to-day operations of the Survey Request Management Process, including workflow oversight and routing.
- Program surveys within Qualtrics, including design, modification, and finalization.
- Analyze survey data and identify tooling capabilities for data visualization.
- Conduct stakeholder interviews, user research, and qualitative/quantitative research activities.
- Develop customer journey maps and experience assessments to identify process gaps.
- Translate data insights into actionable recommendations for leadership.
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