Director, EMEA Professional Services
D
DotmaticsScientific Software
EMEAFull-TimeDirector
Salary91,452 - 123,730 GBP per year
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Job Details
- Required Skills
- Project ManagementSalesforceJira
Requirements
- Significant leadership experience within Professional Services, consulting, or enterprise software delivery.
- Experience leading managers and building high-performing regional organisations.
- Strong ownership of commercial metrics including revenue, utilisation, margin, forecasting, and capacity planning.
- Experience leading complex customer implementations and executive governance.
- Deep understanding of Statements of Work, project governance, scope management, and change control.
- Experience building offshore, partner, or blended delivery models.
- Strong executive presence and ability to influence senior stakeholders.
- Understanding of enterprise SaaS, cloud platforms, and digital transformation.
- Knowledge of scientific software (e.g., R&D informatics, ELN, LIMS, SDMS) is highly preferred.
- Experience with GxP or regulated environments is a plus.
- Proficiency with PSA, CRM, and project governance tools such as OpenAir, Salesforce, or Jira.
Responsibilities
- Lead and develop a high-performing management team across scientific implementation and regional delivery.
- Build a culture of accountability, collaboration, and continuous improvement.
- Own regional services bookings, revenue, utilisation, margin, forecasting, and delivery predictability.
- Partner with Sales, PreSales, Support, and Customer Success to shape, scope, and govern services engagements.
- Act as the senior Professional Services leader for strategic EMEA customer engagements and lead executive governance.
- Lead regional resource planning across Application Scientists, India-based teams, and partner delivery.
- Provide implementation insight to help shape product evolution and service offerings.
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