Collections Associate
New
J
JobgetherAccounting, Finance
Must reside in an eligible U.S. state for remote employment: Florida, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Ohio, Texas, or WisconsinFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least 1 year of relevant professional experience.
- Required Skills
- Data AnalysisDocumentationCustomer serviceNegotiation
Requirements
- At least 1 year of relevant professional experience.
- Experience handling challenging customer service situations and resolving issues professionally.
- Strong verbal, written, listening, and interpersonal communication skills.
- Ability to remain confident, assertive, composed, and empathetic in difficult circumstances.
- Customer-service orientation with the ability to balance member needs with business objectives.
- Ability to multitask and prioritize in a fast-paced, goal-oriented environment.
- Strong organizational and analytical skills with attention to detail and accurate documentation.
- Resilience and adaptability in managing sensitive conversations and changing priorities.
- Proficiency with computers and ability to navigate multiple software systems efficiently.
- Ability to work independently and contribute to a team-oriented environment.
- Willingness to learn new processes, systems, and collection practices.
- Ability to work remotely with a reliable home-office setup.
Responsibilities
- Review and manage assigned delinquent loan accounts in accordance with applicable laws, regulations, policies, and procedures.
- Contact members with delinquent accounts through telephone, mail, and electronic communication channels.
- Respond promptly to inbound calls, including returning member voicemails and addressing account-related questions.
- Review loan data, payment history, and account information to understand the reasons for delinquency and assess repayment capacity.
- Negotiate appropriate payment arrangements and solutions designed to help members bring their accounts current.
- Monitor promises to pay and payment plans, follow up on commitments, and determine appropriate next steps when arrangements are not maintained.
- Maintain accurate and detailed records of all member communications and collection activities.
- Perform skip tracing to identify updated contact information when necessary.
- Collaborate with colleagues to achieve departmental objectives related to delinquency performance and service quality.
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