Service Contract Customer Support Specialist
New
J
JobgetherLife Sciences
Remote work opportunity for candidates based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
- Required Skills
- OracleCustomer support
Requirements
- Bachelor’s degree in Business, Operations, Finance, or a related discipline, or equivalent professional experience.
- At least 3 years of experience in service contract administration, customer support, order management, contract operations, or a related field.
- Working knowledge of ERP systems, such as Oracle or similar platforms, particularly in relation to service contracts, billing, and revenue processes.
- Experience handling service contracts, extended warranties, maintenance agreements, or similar commercial arrangements is desirable.
- Previous experience supporting Service Inside Sales or other commercial teams is a plus.
- Exposure to invoice dispute resolution, credit processing, rebilling, or related financial operations is advantageous.
- Strong attention to detail and accuracy when managing contracts, invoices, financial information, and customer requests.
- Good problem-solving and organizational skills, with the ability to manage multiple requests and resolve issues efficiently.
- Clear written and verbal communication skills.
- Ability to work independently in a remote environment while collaborating effectively with distributed teams.
Responsibilities
- Manage end-to-end service contract administration, including activation, maintenance, extensions, corrections, and terminations.
- Process service contract corrections, including credit and rebilling activities, in accordance with internal policies and financial guidelines.
- Investigate, resolve, and close disputed service contract invoices by coordinating with relevant service, finance, and commercial stakeholders.
- Support Service Inside Sales by responding to contract-related inquiries through email.
- Maintain extended warranty commitments and related contract updates at Point of Sale (POS).
- Ensure service contract records and billing information remain accurate and up to date within relevant ERP systems.
- Support timely and accurate revenue recognition by maintaining strong attention to contract data, billing activities, and required corrections.
- Collaborate across customer support, finance, sales, and operations teams to resolve issues and maintain efficient contract processes.
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