Sr. Partner Operations Manager
New
S
Sword HealthHealth Tech
Remote - USFull-TimeSenior
Salary$114,517 — $179,955 USD
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Operations ManagementStakeholder managementAccount Management
Requirements
- Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work.
- Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation.
- Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity.
- High initiative and sound judgment: you identify what matters and act without waiting to be directed.
- A track record of building trust directly with external partners or customers, not just internal stakeholders.
- Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility.
- Demonstrate at least Level 1 AI proficiency (Explorer: uses AI daily to boost personal productivity).
Responsibilities
- Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
- Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
- Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
- Own account/partner business review prep and delivery for your portfolio.
- Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.
- Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.
View Full Description & ApplyYou'll be redirected to the employer's site
