Technical Program Manager
New
S
SardineFintech / Fraud
Remote - United States or CanadaFull-TimeSenior
Salary$175K - $215K
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementCompliance
Requirements
- 7+ years of technical program or project management experience, including time spent managing implementations for large enterprise clients
- Direct experience working inside or against an enterprise client's formal project management expectations — structured governance, RACI, milestone-based reporting
- Experience in fintech, payments, fraud, risk, or compliance, ideally at a B2B SaaS company selling into enterprise clients
- Comfort acting as a thought partner to Engineering and Product — able to speak credibly enough about technical dependencies and tradeoffs to help unblock and prioritize
- Excellent written and verbal communication skills, with the ability to translate technical status into language an enterprise client's project office and executive stakeholders will trust
- Strong organizational skills and the ability to run multiple concurrent, high-stakes client engagements without dropping details
Responsibilities
- Own the integration project plan for enterprise engagements, including milestone deliverables, dependencies, and implementation timeline
- Be the client’s trusted point of contact throughout the integration: Communicating regularly & proactively, surfacing risks early, and deeply understanding the client’s requirements
- Track client-specific product feature requests from intake through resolution, so tickets filed with Engineering and Product don't get lost or stall without visibility
- Establish RACI and roles/responsibilities upfront on every engagement, so accountability is unambiguous to both Sardine and the client's project office
- Manage regular, structured communication across Engineering, Product, Integrations, and the client — and manage client expectations proactively rather than reactively
- Ensure deliverables and artifacts are organized, current, and owned by the right person
- Build real fluency in the Sardine product so you can engage as a thought partner on feature requests, not just relay status between the client and the team
- Report on project health: deliverable slippage and root cause, dependency risk, and capacity planning across concurrent enterprise engagements
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