Implementation Engineer, Customer Support
New
B
BitwardenIdentity Security
Remote, U.S.Full-TimeMiddle
Salary100,000 - 140,000 USD per year
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Job Details
- Languages
- English
- Required Skills
- DockerSQLBashKubernetesRESTful APIsLinux
Requirements
- Excellent English and grammar
- Excellent problem-solving skills
- Project planning, including collaborative and individual time management
- Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc.)
- Ability and desire to work remotely
- Familiarity with containerization (Docker, Kubernetes, Podman)
- Knowledge of cloud platforms (GCP, AWS, Azure)
- Experience with identity and access management solutions (SSO, SAML, OIDC, SCIM, LDAP, Active Directory)
- Familiarity with server technologies (Linux, Windows, macOS, NGINX)
- Proficiency with networking and protocols (TCP/IP, DNS, HTTP, SMTP, TLS/SSL, PKI, RESTful APIs)
Responsibilities
- Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio
- Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services
- Advising customers on industry best practices for the full stack of Bitwarden
- Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
- Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
- Collaborating with Sales, Engineering, and Product associates
- Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case
- Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations
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